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Refund policy

RETURN

We want you to be satisfied with your purchases. If that’s not the case, simply request a return by sending an email to info@fairliarusa.com along with your order number.
The product must be returned in the same condition it was sent with original packaging. Vamp creases and bottom wear on shoes will not be accepted. We reserve the right to refuse returns and exchanges that do not meet these criteria. We will gladly accept merchandise that meets the eligibility. So, just follow below instructions for an easy return. 😊

For reasons of safety and hygiene, socks, face masks and hats are not eligible for refund or exchange.

 

Shoe purchase return/ restocking 

If you are exchanging sizes and having any issues with shoe purchase, please contact info@fairliarusa.com for more assistant.

 

Stand bag purchase return/ restocking

Since the golf stand bag is luxury price category item, all stand bags are subject to a flat $150 restocking fee on all returnable items within the 30 days of the purchasing date depending on their condition when returned. This includes all the shipping costs related to the purchase. 

(* If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, therefore you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.)

If you wish to change colors or any other matters, please contact info@fairliarusa.com for assistant.  Some shipping charge may occur.

 

 

RETURN PROCESS


    • Return request must be submitted 20 days from the order date
    • Send an email request to info@fairliarusa.com 
    • Once approved, you will receive an email with the label within 1 business day
    • Simply attach the label and drop off your package at USPS location/dropbox
    • Refund with label fee deduction will be processed within 1 to 3 days of receipt of your package, and you will be notified via email once the refund has been issued

 

 

RETURN LABEL FEE


      • Return label fee will be deducted accordingly from your refund
      • Return label will be charged at USPS weighted rate

     

     

    TO BE ELIGIBLE FOR A RETURN


      • Unused
      • In the original package
      • In the same condition that you received it
    *Final sale items cannot be returned
    *If returned product is damaged or is not in sellable condition, 40-50% of original price will be deducted from the refund







    RETURN ADDRESS:
    Fairliar USA
    328 Changebridge Rd
    Pine Brook, NJ 07058
     
     

     

    EXCHANGE

    Fairliar does not offer an exchange policy. If you wish to exchange, we suggest following the return policy and start a new order.

      
     

     

     
    REFUNDS

    TIMING FOR A REFUND
      • When we receive your package, we will process the refund within 7 business days and email you this transaction has taken place
      • There is often some processing time before a refund is posted, hence if you haven't received a refund yet, first check your bank account again

      REFUND FOR MY ORDER
        • Most refunds on returns are in the form of original payment
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
        • We will also notify you of the approval or rejection of your refund
        • Shipping is not refundable

        METHODS OF REFUND
          • Credit card: Refund your purchase amount to that same card
          • Reward Point: Credit equivalent points to your account

           

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