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Return & Exchange

RETURN

We want you to be satisfied with your purchases. If that’s not the case, simply request a return by sending an email to info@fairliarusa.com along with your order number.
The product must be returned in the same condition it was sent with original packaging. Vamp creases and bottom wear on shoes will not be accepted. We reserve the right to refuse returns and exchanges that do not meet these criteria. We will gladly accept merchandise that meets the eligibility. So, just follow below instructions for an easy return. 😊

For reasons of safety and hygiene, socks, face masks and hats are not eligible for refund or exchange.

 

Shoe purchase return/ restocking 

If you are exchanging sizes and having any issues with shoe purchase, please contact info@fairliarusa.com for more assistant.

 

Stand bag purchase return/ restocking

Since the golf stand bag is luxury price category item, all stand bags are subject to a flat $150 restocking fee on all returnable items within the 14 days of the shipment received date depending on their condition when returned. This includes all the shipping costs related to the purchase. 

(* If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, therefore you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.)

If you wish to change colors or any other matters, please contact info@fairliarusa.com for assistant.  Some shipping charge may occur.

  

RETURN PROCESS


    • Return request must be submitted 14 days from the shipment arrival date
    • Send an email request to info@fairliarusa.com 
    • Once approved, you will receive an email with the label within 1 business day
    • Simply attach the label and drop off your package at USPS location/dropbox
    • Refund with label fee deduction will be processed within 1 to 3 days of receipt of your package, and you will be notified via email once the refund has been issued

 

 

RETURN LABEL FEE



    Fairliar merchandise is sourced and selected to our overseas warehouse, and then shipped to the US location. With the logistic cost having significantly increased impacted by the inflation, we cannot avoid deducting shipping fee (on both trips) on all returns. However, if you choose to get store credit, only one way of shipping fee will be deducted. Please contact info@fairliarusa.com for more detail.
    Otherwise, all returns will be deducted accordingly from your refund as per the table below.

    1 item $12
    2~3 items $20
    3 or more items $30
    Over 3 lbs. and over $35

     *On most apparel purchases

    If you wish to change colors/size of the clothing merchandise, please contact info@fairliarusa.com for assistant. 

     

       

       

      TO BE ELIGIBLE FOR A RETURN


        • Unused
        • In the original package
        • In the same condition that you received it
      *Final sale items cannot be returned
      *If returned product is damaged or is not in sellable condition, 40-50% of original price will be deducted from the refund

      RETURN ADDRESS:
      Fairliar USA
      328 Changebridge Rd
      Pine Brook, NJ 07058
       
       

       

      EXCHANGE

      Fairliar does not offer an exchange policy. If you wish to exchange, we suggest following the return policy and start a new order.
        
       

       

       
      REFUNDS

      TIMING FOR A REFUND
        • When we receive your package, we will process the refund within 7 business days and email you this transaction has taken place
        • There is often some processing time before a refund is posted, hence if you haven't received a refund yet, first check your bank account again

        REFUND FOR MY ORDER
          • Most refunds on returns are in the form of original payment
          • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
          • We will also notify you of the approval or rejection of your refund
          • Shipping is not refundable

          METHODS OF REFUND
            • Credit card: Refund your purchase amount to that same card
            • Reward Point: Credit equivalent points to your account

           


          ORDER CANCELLATION

          You cannot cancel any items that are already at the “ Shipped by the Brand ” status. If your order has already shipped and cannot be modified, you may follow our return policy.
          Refused packages are subject to a re-stocking fee of 15% of your purchase amount which will be deducted from the refunded amount.

          Final sale / Made-to-order items cannot be cancelled without reference to shipping status.
          We reserves the right to cancel orders anytime without reference to shipping status.

             

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