Return & Exchange

RETURN

We want you to be satisfied with your purchases. If that’s not the case, simply start a return HERE along with your order number.

The product must be returned in the same condition it was sent with original packaging. Vamp creases and bottom wear on shoes will not be accepted. We reserve the right to refuse returns and exchanges that do not meet these criteria. We will gladly accept merchandise that meets the eligibility. So, just follow below instructions for an easy return. 😊

For reasons of safety and hygiene, socks, face masks and hats are not eligible for refund or exchange.

Stand bag purchase return/ restocking

Since the golf stand bag is heavy weight and large dimension item, all stand bags are subject to a flat $150 restocking fee on all returnable items within the 14 days of the shipment received date depending on their condition when returned. This includes all the shipping costs related to the purchase.

(* If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, therefore you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.)

If you wish to change colors or any other matters, please contact info@fairliarusa.com for assistant. Some shipping charge may occur.

RETURN PROCESS

Return request must be submitted 14 days from the shipment arrival date
Send an email request to info@fairliarusa.com
Once approved, you will receive an email with the label within 1-2 business day
Simply attach the label and drop off your package at USPS location/dropbox
Refund with label fee deduction will be processed within 1 to 3 days of receipt of your package, and you will be notified via email once the refund has been issued

RETURN LABEL FEE

Fairliar merchandise is sourced and selected to our overseas warehouse, and then shipped to the US location. With the logistic cost having significantly increased impacted by the inflation, we cannot avoid deducting shipping fee (on both trips) on all returns. However, if you choose to get store credit, only one way of shipping fee will be deducted. Please contact info@fairliarusa.com for more detail.
Otherwise, all returns will be deducted accordingly from your refund as per the table below.

1 item	$12
2~3 items	$20
3 or more items	$30
Over 3 lbs. and over	$35

*On most apparel purchases

If you wish to change colors/size of the clothing merchandise, please contact info@fairliarusa.com for assistant.

TO BE ELIGIBLE FOR A RETURN

Unused
In the original package
In the same condition that you received it

*Final sale items cannot be returned

*If returned product is damaged or is not in sellable condition, 40-50% of original price will be deducted from the refund

*Items categorized as season off, final sale, outlet or discounted by 30% or more are non-refundable and cannot be exchanged

RETURN ADDRESS:

R/E Fair Liar USA

860 S Los Angeles Street STE 208

Los Angeles CA 90014

EXCHANGE

Fair Liar does not offer an exchange policy. If you wish to exchange, we suggest following the return policy and start a new order.

FINAL SALE

Items categorized as season off, final sale, outlet or discounted by 30% or more are non-refundable and cannot be exchanged

REFUNDS

TIMING FOR A REFUND

When we receive your package, we will process the refund within 7 business days and email you this transaction has taken place
There is often some processing time before a refund is posted, hence if you haven't received a refund yet, first check your bank account again

REFUND FOR MY ORDER

Most refunds on returns are in the form of original payment
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
We will also notify you of the approval or rejection of your refund
Shipping is not refundable

METHODS OF REFUND

Credit card: Refund your purchase amount to that same card
Reward Point: Credit equivalent points to your account

ORDER CANCELLATION

You cannot cancel any items that are already at the “ Shipped by the Brand ” status. If your order has already shipped and cannot be modified, you may follow our return policy.
Refused packages are subject to a re-stocking fee of 15% of your purchase amount which will be deducted from the refunded amount.